The terms, in plain words.

1. Who

Stirpio is operated by ERG Ventures UG (haftungsbeschränkt), Burtscheider Straße 16, 52064 Aachen, Germany ("we"). The service is offered to businesses, not to consumers. By requesting the trial you confirm that you act for a business and are authorised to connect its phone line.

2. What the service is

Stirpio is a managed inbound lead recovery service, organised as Capture, Recover and Prove: we connect to the inbound sources you already have (your business line, website forms and up to one more source), catch the leads your team does not handle, trigger the recovery step agreed with you, and report what we observed. The exact components are agreed on the setup call and depend on your phone system, your lead sources and applicable rules. Lead generation, advertising, SEO, CRM migration, a human receptionist or call centre, manual follow-up of every lead, no-show recovery, appointment reminders, estimate follow-up, reactivation of old leads and review generation are not part of the service.

3. The free trial

The first 14 days are free, setup included. During the trial the service runs alongside your current setup; calls your team answers are not affected. At the end of the trial you receive a report of every call we caught and what came of it. You then either continue as a client or stop. If you stop, we disconnect, delete the trial data as described in the privacy policy, and you owe nothing. We may decline or end a trial where the setup cannot be made to work or where the business is not a fit; in that case you also owe nothing.

4. Price and payment

After the trial, the managed service costs USD 750 per month, plus VAT where applicable, invoiced monthly in advance. Setup is included; there is no setup invoice. Telephony and platform usage within normal business volumes is included. Payment is due within 14 days of the invoice date.

5. Term and cancellation

The service runs month to month. Either side can cancel to the end of the current monthly period by email; no notice-period trick, no minimum term. On cancellation we disconnect, hand back any routing change on your line, and delete data as described in the privacy policy.

6. What you provide

You give us the access needed to connect your line and sources (usually one routing change), a named person on your team who receives recovered leads, and accurate information about your business, your phone system and any rules that apply to it. You remain responsible for how your team handles the leads we put in front of it, and for your own obligations towards your callers.

7. What we provide

We set up, monitor and maintain the agreed recovery steps, keep the automated parts identified as automated, report weekly on what we observed, and label every reported figure as observed, estimated or not observable. We work with reasonable care and skill and fix faults in our setup promptly once we know of them. We do not control how many people call, what they do when reached, or whether they buy; our reporting states what we could see and what we could not.

8. Data

How we handle data is set out in the privacy policy. For call data processed during the trial and the service, you are the controller and we act on your instructions. We do not access your inbox or your CRM history, and we do not use your data for anything other than your account.

9. Liability

We are liable without limit for intent, gross negligence, injury to life, body or health, and under mandatory law. Otherwise our liability is limited to the fees you paid us in the twelve months before the event giving rise to the claim, and to damage that was foreseeable and typical for this kind of service. We are not liable for lost profit or for losses caused by your phone system, your telephony provider, your team's handling of a lead, or events outside our control.

10. Changes and law

If we change these terms, we tell you by email at least 30 days before they apply, and you can cancel before that date. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Aachen, Germany, where the law allows it to be agreed. If a clause is invalid, the rest stays in force.